AutoControle System Terms of Use

Last updated: January 2026

These Terms of Use govern the terms and conditions for using the application AutoControl System, developed and provided by LagoSoftware, headquartered in Castêlandia, Goiás, Brazil.

By creating an account or using any system feature, the user (“You” or “Customer”) confirms that they have read, understood, and fully accepted these terms. If you disagree with any clause, do not use the system.

1. Purpose

The AutoControle System is a SaaS platform that offers the following, depending on the subscribed plan:

• Management of loyalty programs and service orders;
• Customer, appointment, and business interaction history registration and management;
• Automated messaging and chatbots integrated with WhatsApp Business;
• Basic reports and other features described on the plans page or in the subscription.

LagoSoftware grants the Customer a **non-exclusive, non-transferable, limited, and revocable** license to use the system while the plan is active.

2. Registration and Access

• You must provide a username and any other requested information;
• The device ID or other identifiers may be used for access control and security;
• All submitted information must be accurate, complete, and kept up to date;
• You are responsible for keeping your password confidential and for all activity performed through your account.

3. LagoSoftware Responsibilities

• Provide access to the system according to the subscribed plan;
• Take reasonable measures to protect data security and confidentiality in accordance with Brazil's LGPD;
• Provide technical support during business hours (Monday to Friday, 8 a.m. to 6 p.m.) via WhatsApp or email;
• Notify the Customer about scheduled maintenance or significant outages.

4. User Responsibilities

• Use the system ethically, lawfully, and in compliance with Brazilian law;
• Do not share access credentials with third parties;
• Do not reverse engineer, modify, copy, or attempt to extract the system's source code;
• Maintain your own backups of important information (the system does not replace personal backups);
• Obtain prior consent (opt-in) from contacts before sending automated WhatsApp messages.

5. WhatsApp Communications

LagoSoftware may use WhatsApp to:

• Send operational notices, confirmations, support, and system updates;
• Communicate through the integrated chatbot;
• Send commercial and promotional information (with the option to opt out);

All communications are subject to WhatsApp Business policies and terms. The Customer is solely responsible for the content sent and for compliance with the LGPD and WhatsApp rules.

6. Limitation of Liability

LagoSoftware is not liable for:

• Errors, omissions, or inconsistencies resulting from information entered by the user;
• Issues caused by an unstable connection, device failures, or WhatsApp unavailability;
• Temporary outages caused by maintenance, updates, or force majeure;
• Indirect damages, lost profits, or data loss.

In all cases, LagoSoftware's total liability is limited to the amount paid by the Customer in the previous 12 months.

7. Privacy and Security

Personal data is processed in full compliance with Brazil's General Data Protection Law (LGPD – Law 13,709/2018). LagoSoftware acts as the Controller or Processor, as applicable. For details, see our Privacy Policy, which forms part of these terms.

8. Intellectual Property

All rights to the system (software, design, trademarks, and content) belong exclusively to LagoSoftware. The Customer acquires no ownership rights beyond the temporary license to use the system.

9. Termination and Suspension

Access may be suspended or terminated immediately, without refund, in the following cases:

• Material breach of these terms;
• Misuse or a risk to the platform's security.

The Customer may request termination in writing at any time. Advance payments are non-refundable unless the subscribed plan specifically states otherwise.

10. Changes to These Terms

LagoSoftware may change these terms at any time. The updated version will be published in the system and/or communicated by email or WhatsApp with reasonable advance notice. Continued use after changes constitutes acceptance.

For questions or support, contact us: (64) 99214-5128